Free Shipping on all orders over $59

FAQS


Where are you located?

We are based in Chicago, Illinois. 

How much does shipping costs?

Mon Cheri Fashions charges $4.99 flat rate per order (no matter how many items) or FREE for orders above $59.

Where do we ship?

Mon Cheri Fashions currently ships to all U.S. territories and the shipping takes 2 - 10 business days.

How long will the delivery take?

Shipping time is 2-10 business days for products coming from our domestic warehouses

Please note that during holiday periods, orders may take up to a week to process. 

Once a tracking number is provided, you can track your order via our Track Your Order page.

We do not offer expedited shipping at this time. 

*Kindly note that due to the impact of the COVID19 outbreak, your orders may have longer delivery time.

Not all of my items have arrived. Can you help?

Depending on the order, we sometimes ship items separately, to avoid making you wait for products which take a bit longer to fulfill. If you've placed an order with several items, these may arrive separately. If this happens, please send us a email and with your tracking number and we will be more than happy yo locate your items. 

What is your return policy?

Mon Cheri Fashions will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.

Return shipping is the customer's responsibility unless it was a shipping error on Mon Cheri Fashion's part.

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.


How to return your items:
1. Contact us with the reason for your return. If your item is damaged or defective, please provide us some photos.
2. We'll provide the return shipping address.
3. For damaged or defective returns, we'll refund your shipping once we've received it.
4. Notify us by email that you've sent the items, and include your tracking code (if applicable)
5. Once we've received your items, we'll process your refund or exchange within 3-5 business days.